FAQs
Questions? We've got answers.
Everything you need to know about Thuto AI, from how it works to getting started.
How it works
How does Thuto AI find mistakes in my maths?+
Upload a photo of your handwritten or digital work. Thuto reads each step, identifies where the error happened, and explains the correct approach in plain language.
What types of maths can I upload?+
Thuto supports algebra, calculus, trigonometry, geometry, financial maths, and more — anything from Grade 4 to university level.
Can I ask follow-up questions?+
Yes. The Live Tutor lets you keep asking until you understand. It's designed to be patient and adapt to your level.
Learning & practice
Which curricula do you support?+
Thuto is aligned with CAPS, IEB, and Cambridge curricula for Grade 4–12, plus university maths.
Does Thuto just give answers?+
No. Thuto explains the reasoning, shows the correct steps, and generates similar practice problems so you can learn by doing.
How is the practice personalised?+
After each mistake, Thuto creates practice questions targeting the same concept until you can solve it confidently.
Plans & features
What's included in each plan?+
Basic includes Homework Helper, mistake detection, and personalised practice. Pro adds video lessons and revision content. Premium includes weekly live classes and priority tutor access.
Can I change my plan later?+
Yes. You can upgrade, downgrade, or cancel at any time from your account settings.
Is there a free trial?+
You can start learning and explore the product before committing. Visit the pricing page for current offers.
Safety & privacy
Is my child's data safe?+
Absolutely. Thuto AI is designed with POPIA principles in mind. Student information is encrypted, securely stored, and only used to deliver and improve the learning experience. We never sell personal data and only work with trusted service providers when necessary to operate the platform.
Who can see my uploaded work?+
Only you and authorised users connected to your account can access uploaded work. Uploaded solutions are processed securely to provide feedback and tutoring and are handled according to our Privacy Policy and POPIA obligations.
Can parents track progress?+
Yes. Parents can monitor their child's learning journey, including completed activities, practice progress, and areas where additional support may be needed.
Schools & institutions
Do you offer school or university packages?+
Yes. We offer volume pricing and institutional dashboards for schools, universities, and CSI partners. Visit the Schools, Universities, or CSI Partners pages to book a consultation.
Can teachers see class-level insights?+
Yes. Teachers and administrators can access aggregated, anonymised reports to identify common learning gaps across their classes.
How do we get started with Thuto at our institution?+
Book a short consultation and we'll walk you through the setup, onboarding, and support options tailored to your learners.
Billing & accounts
Can I cancel anytime?+
Yes — cancel from your account in one click. No questions, no fees.
What payment methods do you accept?+
We accept major credit and debit cards, as well as EFT for annual school and institutional plans.
Is there a refund policy?+
If you're not satisfied within the first 7 days, contact support and we'll make it right.
Still have questions?
Our team is happy to help. Reach out and we'll get back to you as soon as possible.
Contact Support